Shipping Policy
Last Updated: August 10, 2026
At [OralivaStore], we are committed to getting your order to you safely and as quickly as possible. Please review the information below regarding our shipping process.
1. Order Processing
Orders are typically processed within 1 business days after payment is successfully received.
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information when available.
Please note that orders are not processed or shipped on weekends or public holidays.
2. Shipping Times
Our estimated delivery time is:
United States: 3-5 business days
Delivery times are estimates and may vary depending on your location, shipping carrier, customs procedures, weather, or other circumstances beyond our control.
During periods of high demand, holidays, or promotional events, deliveries may take longer than usual.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout.
From time to time, we may offer free shipping promotions. Any applicable promotion will be clearly displayed on our website.
4. Order Tracking
Once your order has shipped, you will receive a tracking number by email when tracking information is available.
Please allow 2–5 business days for tracking information to become active after shipment.
5. Delayed or Lost Packages
While we do our best to ensure your order arrives on time, shipping delays can occasionally occur due to circumstances outside our control.
If your package appears to be significantly delayed, please contact us at [Customer Support Email] and provide your order number.
If the tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier.
6. Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address during checkout.
If you realize that you entered an incorrect address, please contact us as soon as possible at [Customer Support Email].
We cannot guarantee that an address can be changed after an order has been processed or shipped.
7. Customs and Import Fees
For international orders, additional customs duties, taxes, or import fees may apply depending on the destination country.
Any applicable customs duties, taxes, or other charges are the responsibility of the customer unless otherwise stated at checkout.
8. Damaged or Missing Items
If your order arrives damaged or an item is missing, please contact us within 7 days of delivery at [Customer Support Email].
Please include your order number and clear photographs of the package and/or damaged item so that we can investigate the issue and determine the appropriate solution.
9. Contact Us
If you have any questions about your order or our shipping policy, please contact us:
Email: [mkeyshopfy1@gmail.com]
Store: [OralivaStore.com]
We are happy to help and will respond as soon as possible.